Tutorly Privacy Policy

Last Updated: October 12, 2025

This Privacy Policy explains how Tutorly ("we", "us", "our") collects, uses, and shares information when you use our website and services at tutorly.us.

1. Information We Collect

a. Information You Provide

  • Account Information: name, email, and login credentials when you create an account.
  • User Content: any text, prompts, or uploaded materials you submit while using Tutorly.
  • Support Requests: messages and attachments you send to support.

b. Automatically Collected Information

  • Usage data: pages visited, features used, timestamps.
  • Device information: browser, OS, IP address, and approximate geolocation.
  • Cookies: cookies and similar technologies to maintain sessions and analytics.

2. How We Use Your Information

We use collected data to provide, maintain, and improve the Service; process your requests and generate AI responses; monitor performance and security; communicate with you; and comply with legal obligations.

3. Data Sharing and Disclosure

a. Third-Party AI / LLM Providers

Tutorly uses third-party large language model (LLM) providers and cloud vendors to process user inputs and generate responses. By using the Service, you acknowledge that:

  • Your inputs, prompts, and related data may be transmitted to these providers.
  • These providers may store, analyze, or otherwise use such data according to their own privacy policies and terms (which may permit reuse for model improvement, training, or other purposes).
  • Tutorly does not control how these third parties process or retain data once transmitted.

b. Other Service Providers

We may share limited personal data with vendors who assist in operating the Service (hosting, analytics, email delivery). Those vendors are contractually bound to use data only for permitted purposes.

c. Legal Requirements

We may disclose information in response to lawful requests, subpoenas, or to protect rights and safety.

4. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect data. However, no system is entirely secure; we cannot guarantee the absolute security of information transmitted or stored through the Service.

5. Sensitive Data Disclaimer

Tutorly is not designed or certified for processing sensitive or regulated information such as Personal Health Information (PHI), financial account details, government IDs, or proprietary business data. Tutorly is not HIPAA compliant. You must not upload, submit, or process sensitive or confidential information through the Service. We assume no responsibility or liability for data submitted in violation of this requirement.

6. Data Retention

We retain personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. We may anonymize or aggregate data for analytics and product improvements.

You may request deletion of your account and associated data by contacting [email protected]. We may require verification before fulfilling deletion requests.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or obtain a copy of your personal data. To exercise those rights, contact [email protected]. We will verify your identity before responding.

8. Children’s Privacy

The Service is not directed to children under 13 (or the local minimum age). We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us to request deletion.

9. International Data Transfers

Your information may be transferred to and processed on servers located outside your country of residence, including the United States. By using the Service, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The most recent version will be posted at https://tutorly.us/privacy-policy. Continued use of the Service after updates constitutes acceptance of the revised policy.

LLM Provider Disclosure (Short Notice)

Tutorly processes user inputs using third-party AI / LLM providers. Those providers may store or use data under their own terms. Do not submit sensitive, confidential, or regulated information. Tutorly is not responsible for how third-party providers may use data you submit.